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Is Shutterfly Down?

Create photo books, personalize photo cards & stationery, and share photos with family and friends at Shutterfly.com.

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Are you having issues? Provide feedback to Shutterfly by selecting the option you are having issues with.

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Site Online

User reports:
Site has problems

User reports 2

shutterfly.com problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

850.0%

50.0%

Website

50.0%

City

Reports

St. George

Recent Outage Reports

by Cole 3 months ago

Take a break

by Karla Rivera 4 months ago

No matter how many different pay methods I put in, it's not accepting my payment and I can't check out

by Eva Dickstein 7 months ago

Shutterfly is not saving my work even though I hit save and it says saving. I added 2 pages, and it removed the 2 pages and put the pictures from those pages onto photos in other pages. Now I have pictures on top of pictures. The person I talked to at Shutterfly said that they are having technical issues, and that a lot of people are having problems. He said at the beginning of the conversation that he could help me, but he went into my book on his end, and there was nothing he could do. I'm supposed to spend a few hundred dollars on this book? I'm furious.

by Sheena 10 months ago

One of my projects decided to go back to something from over an hour ago. I am unable to change or delete pictures to complete project. When trying to reload page it just looks like it is loading for more than 10 minutes now. I've tried to close and restart a few times through the day with no luck.

by Sheena 10 months ago

by Ginger Geertsema 11 months ago

when asking to order prints, a dialogue box opens up, but it's not active

by Joan Mitchell 1 year ago

After signing in, I try to upload photos via drag and drop or My Computer drop down. Each time it asks me to sign in even though I'm already signed in. When I click on the Sign In bar, it takes me nowhere and I have to back out. I tried looking at My Photos and get the blue death loop that goes on and on but never loads. I've cleared the cache/cookies and tried different browsers.

by Patty 1 year ago

The site says it's down for maint and it directs you to Snapfish to shop but can't access any of my pics or projects

by New Jersey 2 years ago

Can't access projects, order history or my account

by Eileen White 2 years ago

I am unable to access my Projects. I get a message about communication failure. I am unable to create a photo book. It just hangs.

by Alexa 2 years ago

Can't access "My Projects" at all. Keep getting "error in communicating with service" message. Tried the live chat customer service to see if it could be fixed, but it was atrocious. They redirected me to 3 different people, all of whom simply asked which browser I was using and if I'd tried clearing my cache and then "escalated the issue" to the next person, who all asked the exact same things. This process also took 30+ minutes. Absolute garbage.

by Gail 2 years ago

Yesterday it was not saving and I received a message to that effect. Today I cannot "My Projects." Restarted browser, but still no luck.

by Carol Meyer 2 years ago

Can sign on but when I go to my projects I get Page isn't working HTTP Error 400 Reload

by Monica combs 2 years ago

Cannot connect server. Network problem

by Beverly Casey 2 years ago

I'm trying to upload a few photos from my iPhone and I get the message that Shutterfly is having problems connecting to mobile upload service. Is this on your end or mine? What can we do? Thank you.

by Dianne (Glasgow) Tobacco 2 years ago

Trying to upload photos from my android phone. I was always able to click manual upload. There is no manual upload and it states checking for photos to upload and that this might take some time. Hours????

by Angel Walters 2 years ago

won't let me buy personalized foil card >:(

Shutterfly.com Server Status

Response Header
HTTP headers carry information about the client browser, the requested page and the server status

HTTP/2 200 
content-type: text/html
x-servicename: Bob
content-security-policy: frame-ancestors 'self' *.shutterfly.com *.tinyprints.com *.onehippo.io *.bloomreach.cloud;
access-control-allow-origin: *
service-uuid: bob-20230404-1007-735c2483-5d73a3b4b
access-control-expose-headers: SFLY-TransactionId
cache-control: no-cache, no-store, max-age=0
expires: 0
date: Thu, 13 Apr 2023 00:36:20 GMT
set-cookie: visitor="f2008565-d2ce-41f0-98e7-b675416407b2"; Max-Age=31536; Domain=.shutterfly.com; Path=/; Expires=Thu, 13 Apr 2023 09:21:56 GMT
x-cdn: Akamai

DNS Records
DNS Resource Records associated with a hostname

The DNS is up. We have tried pinging Shutterfly.com. There are no DNS Issues detected!

Type	Name	Value	Class	TTL
A	shutterfly.com	13.248.216.157	IN	86400
A	shutterfly.com	76.223.88.49	IN	86400
NS	shutterfly.com		IN	86400
NS	shutterfly.com		IN	86400
NS	shutterfly.com		IN	86400
NS	shutterfly.com		IN	86400
NS	shutterfly.com		IN	86400
NS	shutterfly.com		IN	86400

Safety

HTTPS Encryption

HTTPS Encrypted.

Is Shutterfly safe?

Yes Shutterfly.com is Safe according to Google Safe Browsing

Speed

Response Time

The website responded in 0.06 seconds.

Pagesize

The size of the HTML webpage is 19.96 kB.

Text compression

Webpage is Compressed: The filesize is 19.96 kB.

How to Solve Shutterfly.com Down or Outage Issues

We have tried pinging Shutterfly.com using our servers and the Shutterfly.com server responded on time, indicating that there are no current Shutterfly.com problems today.

If Shutterfly.com is down for you too, the server might be overloaded or unreachable because of network problems, outages or a website maintenance is in progress.

If Shutterfly.com is UP for us but you cannot access it, try these solutions:

Do a full Browser refresh of the site holding down CTRL + F5 keys at the same time on your browser
Clear Your browser Cookies and Cache
Fix DNS problems by Clearing your local DNS cache to make sure that you grab the most recent cache that your ISP has