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📋 47 Recent Outage Reports
Game won’t load when I click on app. It starts and a second later it stops.
Got a new wifi router. After that game was reset to level 1. I am dissapionted.
The app has not been loading for several days now. I have deleted and reloaded and still not working.
Constantly freezing
I am at Level 100 the games freezes but timer continues to run Sometimes it will safe app not working
Freezes during play when extra time icon pops up
When the timer is done I press continue but it freezes up. I cannot finish the level
At level 3609 the game glitched and started me back at zero. I was t the only one. I have submitted about 6 tickets and I get no response to fix it. Koll3en
Game reset to level 1, charged 5 times 8/22 even though I only tried 1 time and received the message “can’t process order” 1 time and then another charge on 9/1 that I never initiated. I have sent 3 support forms, 2 are now marked closed as of yesterday. Nobody ever responded to any of my requests. Charged multiple times and nothing received. No phone number to call for support
I was on level 3149 with over 11,000 coins and many other bonus items (magnets, freeze play, lightning bolts, extra clocks, ext.) On my team ranking it still shows me listed as #9 on the team on level 3149 but when I go to play I'm all the way back to the beginning. This has been going on since last Wednesday, 8/23. My team name is United States, my name is Jackson on the site. Please advise ASAP.
Knocked down to level 1 - I was at level ca. 9500! Had 1.500 coins and was member of team Iceland. Reported this problem on the 24th of August, five days ago, and still have no answer.
Lost all levels when updated.
I was at level 6439 and 4 days ago it restarted and I was on level 1. Messaged help center and they said they will get back with me. Glad to see I am not the only one. Frustrated it happened because I played this game daily for months. Won't play it again unless they restore my level
Game crashed three days ago..Lost all my progress and taken me back to level 1. The support team say use a support ticket so they can get you back to where you were. How do you get a support ticket? Not happy with the suggestions support team give you as none of it is working. .
Was on level 3300 paid for no ads it’s now gone back to level 1 and wanting more money … customer service is useless
My purchases are not being recognized by the app. Apple shows I made a purchase but the items don’t appear in the app
Reset to level 1
Not being able to ask for or receive lives
Asking for help with lives not working
Keep getting try again. Money was taken from account twice but tokens don’t show up. Unable to chat or collect lives
Reset to level 1
Server connections seem to be down - can't do anything that requires connecting to servers outside the immediate game play. No lists of users, teams, no chat functions, etc.
Seem to have been bumped off a team
Game reset to level 1. Can't join a Team
Game has reset to level 1 and I’ve lost all my progress
Reset to level 1
Not able to ask for or receive lives
Lost my game progress had to reinstall. cannot join a team
Team chest, chat, and gifting lives is not functioning. I'm earning keys, but they're not going in the team chest.
Today the game reset to the beginning. I lost all my progress, my team and the ‘no ads’ version that I purchased. Last night the game stopped accepting purchases.
My game reset to beginning. How do i get my progress back? I tried powering off and on. HELP
I opened the app just now and have lost my progress /gone back to level one?
Won’t allow purchases
It won’t refill lives or allow purchases
My app is stuck on a ad and frozen
Triple Match has gone black and I’m not going to pay to talk to an expert
About a week ago, while I was playing the game, it seemed to have crashed. I looked to see if there was an update on my phone, nope. I did a restart on my phone three times, nope didn't fix it. I decided to uninstalled the game and reinstall it. But now Google play is telling me "something went wrong, try again". I am unable to reinstall your game on my phone. Then today my Samsung Galaxy S21 had a system update, so now I checked again to see if I can download the game, nope still unavailable. Maybe it's just a sign that I've been spending way too much of my time playing your game. I guess it's time to find a hobby or volunteer more hours.
Looking at ad & it freezes. Screen showing “ your brain age”.
I have played & enjoyed for many months. Suddenly my time & magnetic boosters are no longer working. Total number available reduces but I get no benefit! Very frustrating! User ID: 3FCC7357BB444DE7A04E890C22A4EB02 Auth ID: adcdbf2e2873448886c7e5dc8b4c56ca
It’s offline.
For almost 2 days now the game is stuck/frozen. I completed a level (300 hundred and something). I have the screen which shows "Level Complete!" with 1 star. Neither the green "Continue" button allows me to progress to the next level. Nor the x on the purple bar where it says "level complete!' does not allow my to close the screen. I don't want to lose my progression, so I haven't reinstalled the app. I see the ads are still working though!
I get to certamente le elezioni and game restarts at lvl 1
When I complete a level it then freezes an will not let m go to next level
Lives bugs 130000 unlimited lives given
I was at a level more than 2000. All of a sudden all levels are gone and I am at level 1. What has happened??
It keeps freezing
When I try to use one of the ideas or freezes I’ve accumulated, the puzzle folds/ ends. It’s always when I have 3 pairs in there. Very frustrating!
Triple Match 3D not working? Report a problem you're having
User reports
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May 10, 2025, 07:04 AMA user from France reported a problem with Triple Match 3D: not working
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Apr 24, 2025, 05:13 PMA user from Germany reported a problem with Triple Match 3D: not working
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Apr 05, 2025, 06:01 AMA user from Réunion reported a problem with Triple Match 3D: not working
